Remote Support Services
Remote Support Services allows our local technicians to provide you with fast service while saving you money and increasing productivity. Has someone in your office been unable to complete a task because of a minor problem with their computer? Do you have a staff member that spends more time helping others with their computers than they do completing their own work? Remote Support Services can eliminate these efficiency killing problems.
Blue Code uses the latest technology to allow them to quickly and securely remotely access any computer, laptop or mobile device to assist the client with many problems. For example, you are getting an error message while you are trying to print a report. One of our expert technicians can log directly into your computer to see what you see and to guide you through to resolving the problem. They can take control of your system and show you how to complete a task or to diagnose the problem.
This advanced technology can be used to complete as much as 80% of the daily issues encountered by a small office. Imagine how much more productive your office will be if they have an export to help them with these nagging issues. This service can be used for diagnosing problems, training, updates, and even repair. It is important that you remember this service does require that the device be actively connected to the internet and that many issues will still require onsite service.
The next time you have a question or issue with your computer, laptop, tablet or other device, call us to see if we can assist you.